Shipping Policy & Information

All Vape products & Cannabis accessories can be shipped across Canada.

Shipping Information

All orders are subject to a 24 business hours processing period. We prepare all orders in the order we receive them, priority or first class mail orders do not get special privileges as far as processing periods. We cannot edit or change orders once they have been submitted. This is to ensure that our customers receive their orders as quickly as possible and that no errors occur.

Once an order has been placed, we will estimate shipping and delivery dates for you based on the availability of the items ordered and the shipping option chosen.

Shipping Policy

Shipping Window
At flamingoplus.ca we have multiple shipping options which are all done through Canada Post. We will try to ship all orders placed before 2:00 PM MST that same day unless changes have been requested through [email protected]. If you placed your order before 2:00 PM MST and we could not fulfill your order that same day we will notify you. Please be aware that whether you choose Canada Post Expedited or Canada Post XpressPost, the processing of your order will be done in the order that it has been received.

Proof of Age Required
We are required to have all of our packages signed off when shipped through Canada Post. For all orders, we follow the regulations put into place by each provincial government. What does that mean for you? The only person that can claim the package is the same person who has placed the order, and the ID must match the delivery address. Proof of Age will be requested upon delivery by Canada Post.

If you are not home to receive your package, a slip will be left at your door or mailbox with information for pick up at your nearest post office. Canada Post will not release the package unless your ID matches the shipping information. Any fees associated with a returned package to the sender will not be refunded.

For some addresses, Canada Post has been taking parcels straight to your nearest post office please keep this in mind when ordering from us.

Free Shipping
flamingoplus.ca offers free expedited shipping on all orders within Canada when you purchase over $100 (before taxes). There are no limits to the item combinations you are allowed to make and even items on sale apply towards free shipping. The Canada Post Expedited shipping option will automatically be selected but you can upgrade to the XpressPost at the checkout page.

*New for 2024: Flamingo+ Vape Alberta offers free priority shipping on all orders within Canada when you purchase over $200 (before taxes).

Carrier Restrictions & Insurance
Since flamingoplus.ca only uses Canada Post for all shipments within Canada, we are unable to get packages delivered to you on the following days: Saturday, Sunday, or major Canadian holidays. The reason is Canada Post Carrier services are closed these days.

Every shipment sent out from flamingoplus.ca will be insured for up to $100. In the event that Canada Post loses a package, we will only credit orders up to $100, unless Additional Insurance was paid for. Additional Insurance can be added to your cart before checkout for up to $300.

Same Day Delivery within Calgary (Coming soon)

We offer same-day delivery to customers who place an order within the city of Calgary, before 3 pm. We offer same-day delivery Monday through to Friday. If you place an order for same-day delivery on Saturday or Sunday, or after 3 pm on weekdays, we will deliver it to you the following business day. Please ensure you choose the shipping option "Same Day Delivery Within Calgary".  If we can't fulfill your order on the same day for any reason we will notify you and let you know when to expect your order. This will be a $15 flat rate. If you spend over $75, the same day delivery is free.

Underage Policy

Any orders placed by customers that are not the age of majority will be cancelled and refunded. This is non-negotiable. We reserve the right to request ID from all customers. If you are underage and have had an order shipped back to us we will charge a 50% restocking fee. If you are underage and order from us you will lose money.

Cardholder Authentication

Some Credit Card payments may get flagged by the security systems we have in place and these will require additional authentication of ownership. In order to protect you, our customer, we will require a photo of your identification and proof that you are the rightful cardholder. If your transaction has been flagged we will email you requesting this additional information to be emailed back to us within 72 hours (3 Days). Please be aware that this will delay your shipment until we get this confirmation, this policy is put in place to protect you and your credit card.

If we do not hear back within 48 hours (2 Days) we will attempt to call you for this information. If we do not get a response within the initial 72 hours, your order will be cancelled and the card will be refunded.